Q:Why doesnt my smartwatch receive message?
A:1. Make sure your smart watch is connected to your phone. Try to reconnect your smartwatch and make sure the status is normal.
2. In your phone settings, make sure that push notifications are turned on.
3. Confirm the app messaging push permissions is turn on.
4. Confirm that the message will display properly in the notification bar of your phone.
5. Update the smart watch firmware.
Note: As Android phones automatically clean up unused software in the background, this can cause the bracelet to drop out and stop pushing messages. You need to set Fitcloudpro to start automatically in the background of your phone.
Q:Does the watch dial have a screen protector?
A:Our smartwatch does not come with a protective film. As long as the watch is not subjected to heavy pressure, such as bumping into something hard or scratching with a knife or other, the screen of the smart watch will not be broken.
Q:Can I wear a smartwatch for swimming?
A: This smart watch is IP67 waterproof, which is satisfied with daily waterproof. You can even wear it when swimming, but please do not press the smartwatch button underwater. Please wipe and clean your smartwatch immediately after swimming to remove dirt and limescale and to prevent water from entering the inside of the smartwatches.
Of course, in order to better protect the watch, we recommend taking off the watch during swimming.